Wholesale instructions:

1. About distribution and delivery:

Our products belong to ceramic products, ceramic products are no more than clothing, kiln electroplating packaging all need time, distribution, inspection, packaging also need a certain amount of time, therefore, the goods will be delivered within 3-5 working days after receiving the full payment of the order (excluding the day of receipt).

2. About logistics:

If there is any designated logistics, please explain to the customer service. If there is no designated logistics, we will arrange logistics for you, but we cannot guarantee that the pick-up point is very close. The logistics fee is borne by the buyer, and the actual logistics fee shall prevail. The logistics only goes to prefecture-level cities, and the lowest can go to counties. The logistics is transferred. The logistics the cargo discharge point is different, and you need to pick it up, therefore, the arrival time of the freight is about 5-7 days, depending on each place, you can consult customer service. No misunderstanding due to third-party logistics problems, please understand.

3. About out of stock:

Due to the large number of offline wholesalers in our company, the inventory changes greatly. In case of temporary shortage, if we cannot notify online, we will definitely make remarks on the shipment details. After receiving the goods and checking the packing list, the buyer can contact us to refund the out-of-stock price difference, or send it together when the next replenishment, if out of stock can be used at that time.

4. About flaws:

The ceramics of our company are independently designed and produced by our production base; The craft is mainly made by hand, and the inside and bottom of the vase are not within the detection range, the small black spots or pinholes and other defects of the products sold are within the normal scope of international industry standards.

5. About color difference:

All pictures are taken in kind, and color difference is inevitable, and the production process characteristics of ceramics determine that each batch of ceramics of the same style will also change in color, if you have very high color requirements, please contact our customer service directly. We can directly use our mobile phone to take pictures of the real objects for your reference. If you cannot meet your requirements, please purchase them carefully.

6. About after-sales questions: Please receive the quantity and quality of the goods within 24 hours. If you have any questions, please feedback them to our after-sales customer service.